Atlantis Computing offers web, email, phone, knowledge base and onsite support to enterprise customers that have purchased Atlantis ILIO products and a support contract. The support options include a standard support and maintenance contract, per incident support and custom support options with extended hours for large enterprise customers.
| Features | Atlantis Computing Standard Support & Maintenance |
| Hours of Operation | 9AM-5PM North America—Mon-Fri (Local Time Zone) EMEA—Mon-Fri (Greenwich Mean Time) |
| Support Access Accounts | 3 |
| Software Updates | Yes (Minor Releases) |
| Software Upgrades | Yes* (Major Releases) |
| Products Supported | Atlantis ILIO Virtual Appliance |
| Inbound Access | Web, email |
| Outbound Access | Web, email, telephone |
| * Product Upgrades do not include new features that are licensed and sold separately as part of a major release. | |
Atlantis Computing Standard Support and Maintenance Contract Benefits
Customer Portal—Manage your support needs online by creating a service request, checking status and adding notes on your service tickets.
Knowledge Base—Customers can access the Atlantis Computing Customer Portal for the most recent and comprehensive technical information about Atlantis Computing products and updates, as well as the latest troubleshooting guides.
Software Updates—Download the latest software updates for Atlantis ILIO including minor releases and patches at no additional cost.
Software Upgrades—Download the latest software upgrades for Atlantis ILIO including new major releases at no additional cost. Features that are licensed and sold separately from the product under maintenance are not included in Software Upgrades and require separate licensing and purchase.
Contact an Atlantis Computing Solution Partner or sales@atlantiscomputing.com for more information on Atlantis Computing support options.
